1. Service Overview
SparkleNest (hereinafter "we" or "our media") is a website and service that provides users with information, tips, and products relating to home cleaning, tidying, and storage. These Terms apply to all users of our website and services.
2. Acceptance
By agreeing to these Terms, you are permitted to use our services. If you do not agree to these Terms, you may not use our services. These Terms may be changed without notice, and the updated Terms will be effective upon publication.
3. User Responsibilities
Users are responsible for the following when using our services.
- Confirming that you are aged 18 or over
- Ensuring the accuracy and legality of information you provide
- Taking responsibility for downloading and using content
- Managing passwords and preventing unauthorised use
- Refraining from any form of fraudulent activity
4. Prohibited Conduct
The following conduct is prohibited.
- Engaging in illegal or harmful activities
- Harassing or threatening other users
- Sending spam, gaining unauthorised access, or attacking the site
- Infringing intellectual property rights
- Engaging in fraud or providing false information
- Distributing malware or viruses
- Unlawfully interfering with our systems
5. Intellectual Property
All content on our website (text, images, video, logos, etc.) is the intellectual property of SparkleNest or third parties. Users may only use this content for personal, non-commercial purposes. Commercial use, modification, or redistribution is strictly prohibited.
6. Links & Embedded Content
Linking to or embedding our content without prior permission is generally prohibited. We accept no responsibility for the content or issues arising from external links.
7. Product & Service Descriptions
Products and services featured on our site are provided for reference purposes only. Please follow the supplier's instructions regarding a product's efficacy, usage, and safety. We accept no responsibility for any damage resulting from product use.
8. User-Generated Content
Where you submit posts, comments, or reviews to our site, we reserve the right to use, edit, and distribute such content. Illegal or harmful content may be removed.
9. Disclaimer
Our services are provided "as is." We make no warranty regarding the following.
- The accuracy, completeness, or usefulness of our services
- Continuity of service or unannounced interruptions
- Security of user information (in the event of a data breach)
- Damage caused by the actions or content of third parties
10. Limitation of Liability
In the event of any loss arising from use of our services, our liability is limited to the amount paid by the user. Under no circumstances will we be liable for indirect, incidental, or punitive damages.
11. Fees & Payment
The prices for products and services on our site are as stated. Consumption tax is included in the price. Please follow the payment method shown. For payment disputes, please contact the relevant payment processor.
12. Returns & Exchanges
Returns and exchanges are subject to our returns policy. In general, we accept returns within 7 days of receipt. Please refer to the documentation included with your delivery for details.
13. Cancellations
Order cancellations are accepted only before the item has been dispatched. Cancellations after dispatch will be treated as returns. A cancellation fee may apply.
14. Governing Law
These Terms are governed by the laws of Japan. Any disputes relating to these Terms shall be subject to the exclusive jurisdiction of the Tokyo Summary Court or the Tokyo District Court.
15. Changes
We may change these Terms without notice. Continued use of our services after a change constitutes acceptance of the new Terms.
Last updated: 30 April 2026