1. Introduction
SparkleNest (hereinafter "we" or "our media") considers the protection of users' personal information to be of the utmost importance. This Privacy Policy explains how we collect, use, and protect your personal information.
2. Definition
"Personal information" in this Policy refers to information about a living individual that can identify a specific person by name, email address, phone number, postal address, or other details contained therein (including information that, when combined with other information, can identify a specific individual).
3. Collection methods
We may collect personal information in the following ways.
- Information entered via the contact form (name, email address, phone number, enquiry details, etc.)
- Name, address, phone number, and payment information provided when placing a product order
- Email address provided when subscribing to our newsletter
- Automatic collection via cookies and access logs
- Information provided by third-party service providers
4. Purpose of Use
Personal information we collect is used for the following purposes.
- Responding to and replying to enquiries
- Providing and delivering products and services
- Sending newsletters and marketing communications (where consent has been given)
- Improving and analysing our services
- Analysing user behaviour and preferences
- Compliance with legal obligations and fulfilment of contracts
5. Cookies
We use cookies to improve your experience on our site. Cookies are small text files stored on your device. For more details, please refer to our separate Cookie Policy.
6. Third-party sharing
We will not share your personal information with third parties except in the following circumstances.
- Where we have obtained your explicit consent
- Where required by law
- Where necessary to protect the life, body, or property of you or the public
- Where necessary to work with trusted partners such as delivery companies or payment processors required to provide our services
7. Security
We implement appropriate security measures to prevent the loss, alteration, or leakage of personal information. These include data encryption, access controls, and regular security audits. However, as no method of internet transmission is completely secure, we cannot guarantee absolute security.
8. Retention periods
We retain personal information for as long as necessary to fulfil the purposes for which it was collected. As a general guide, we anticipate the following retention periods.
- Enquiry data: 1 year after the enquiry has been resolved
- Purchase history: 5 years from the date of purchase (for consumption tax compliance)
- Newsletter subscriber data: until the subscriber requests unsubscription
9. Customer rights
You have the following rights regarding your personal information held by us.
- Right of access: the right to request disclosure of your personal information
- Right of rectification: the right to request correction of inaccurate personal information
- Right of erasure: the right to request deletion of your personal information
- Right to restriction of processing: the right to request that processing of your personal information be restricted
If you wish to exercise any of these rights, please feel free to contact us.
10. Data Protection Officer
We have appointed a Data Protection Officer to ensure the proper management and protection of personal information. For enquiries or concerns regarding personal information, please contact us at the details below.
- Email: info@sparklenest.example
- Phone: +81334868899
11. Policy changes
We may update this Privacy Policy from time to time. When changes are made, the latest version published on our website will take effect. In the case of significant changes, we will notify you in advance by email or by posting a notice on our website.
12. Third-party links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. Please review the privacy policy of each site before use.
13. Children
Our services are intended for users aged 13 and over. We will only collect personal information from children under 13 with the consent of a parent or guardian. Any personal information collected inappropriately will be deleted promptly.
14. International transfers
Where we transfer personal information outside Japan, we will implement appropriate safeguards in accordance with the laws of the destination country, including compliance with the EU's GDPR or other applicable data protection regulations.
15. Compliance
We comply with Japan's Act on the Protection of Personal Information (APPI) and strive to meet international privacy standards.
Last updated: 30 April 2026